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What should I do when my Roanoke home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your family – against the many risks you may experience, like burglary, flooding, and fire. Despite the fact that your home might be prepared, that doesn’t automatically mean you are. Do you know what to do if your Roanoke home alarm system goes off? The blaring of an alarm can be shocking, bewildering, and might provoke panic. Your best choice is to stay composed and abide by these simple suggestions.

Steps to Take When Your Home Alarm System In Roanoke Sounds

Nobody wants to be in this predicament, but it’s also why you put in a home alarm system from the outset. You’re awakened in the wee hours of the morning with the unmistakable sounding of an alarm after a home security component has been tripped. What is your next move?

  1. Try not to panic. This is simple to say but harder to accomplish when your home security alarm is blaring, and your heart is beating rapidly. But staying calm is the most effective way to appraise what is happening. Avoid the urge of trying to manage the emergency on your own instead permit your monitoring staff and first responders to carry out their job.
  2. Attend to your family members. Your primary concern should be your family and getting them out of danger. If you are dealing with a intrusion, this might involve moving to an appointed secure area as far away from points of entry as possible. The intruder was in all likelihood already frightened away by the alarm, but it’s always wise to take extra precaution. If there’s smoke or flames, please exit your residence without delay.
  3. Don’t forget your cell phone. Most individuals keep their phones with them constantly these days, but you might forget to pick it up during an emergency. It’s a good thing to have. You’ll be able to stay connected with your monitoring professionals and obtain notifications through your home security app.

Work With Your Round-the-clock Monitoring Team

Whenever your home alarm system in Roanoke goes off, your 24/7 monitoring experts will instantly act. Their first move is to verify your alarm, and that includes communicating with you. The guideline they follow is based on the type of emergency. To illustrate, when the emergency is is for medical reasons, a single attempt will be made to get in touch with you before help is dispatched. If you’re dealing with an intrusion - the most common type of alarm - a monitoring professional will adhere to these guidelines to reach out to you:

  • An effort will be made to contact you through the touchscreen interface. You will usually be requested to provide a passcode.
  • If that effort doesn’t prompt a reply, a call is attempted to your main contact number.
  • A second number or your primary contact person is called next.
  • If there still isn’t an answer, area police are deployed.
  • Your monitoring agents will attempt to reach you again after the proper authorities are contacted.

If you're not able to converse with the monitoring team, don't worry. Support will still be deployed even when you're not able to verify the emergency.

Prepare for any crisis with a Vivint home alarm system in Roanoke

Be prepared for any crisis with a contemporary home alarm system in Roanoke from Vivint. Dial (540) 340-9398 to begin designing your property’s protection today.