Work With Your Round-the-clock Monitoring Team
Whenever your home alarm system in Roanoke goes off, your 24/7 monitoring experts will instantly act. Their first move is to verify your alarm, and that includes communicating with you. The guideline they follow is based on the type of emergency. To illustrate, when the emergency is is for medical reasons, a single attempt will be made to get in touch with you before help is dispatched. If you’re dealing with an intrusion - the most common type of alarm - a monitoring professional will adhere to these guidelines to reach out to you:
- An effort will be made to contact you through the touchscreen interface. You will usually be requested to provide a passcode.
- If that effort doesn’t prompt a reply, a call is attempted to your main contact number.
- A second number or your primary contact person is called next.
- If there still isn’t an answer, area police are deployed.
- Your monitoring agents will attempt to reach you again after the proper authorities are contacted.
If you're not able to converse with the monitoring team, don't worry. Support will still be deployed even when you're not able to verify the emergency.
Prepare for any crisis with a Vivint home alarm system in Roanoke
Be prepared for any crisis with a contemporary home alarm system in Roanoke from Vivint. Dial (540) 340-9398 to begin designing your property’s protection today.